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ITIL-4-Specialist-Create-Deliver-and-Support유효한공부문제 & ITIL-4-Specialist-Create-Deliver-and-Support퍼펙트인증공부

ITIL-4-Specialist-Create-Deliver-and-Support인증시험은 IT업계에 종사하고 계신 분이시라면 최근 많은 인기를 누리고 있다는 것을 알고 계실것입니다. ITIL-4-Specialist-Create-Deliver-and-Support인증시험을 패스하여 자격증을 취득하는데 가장 쉬운 방법은 DumpTOP에서 제공해드리는 ITIL-4-Specialist-Create-Deliver-and-Support덤프를 공부하는 것입니다. ITIL ITIL-4-Specialist-Create-Deliver-and-Support덤프에 있는 문제와 답만 기억하시면 ITIL-4-Specialist-Create-Deliver-and-Support시험을 패스하는데 많은 도움이 됩니다.덤프구매후 최신버전으로 업데이트되면 업데이트버전을 시스템 자동으로 구매시 사용한 메일주소로 발송해드려 덤프유효기간을 최대한 길게 연장해드립니다.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support 시험요강:

주제	소개
주제 1	Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
주제 2	Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
주제 3	ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
주제 4	Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
주제 5	Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
주제 6	Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.

 

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ITIL-4-Specialist-Create-Deliver-and-Support유효한 공부문제 100% 유효한 최신버전 공부자료

지금 사회에 능력자들은 아주 많습니다.it인재들도 더욱더 많아지고 있습니다.많은 it인사들은 모두 관연 it인증시험에 참가하여 자격증취득을 합니다.자기만의 자리를 확실히 지키고 더 높은 자리에 오르자면 필요한 스펙이니까요.ITIL-4-Specialist-Create-Deliver-and-Support시험은ITIL인증의 중요한 시험이고 또 많은 it인사들은ITIL자격증을 취득하려고 노력하고 있습니다.

최신 ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support 무료샘플문제 (Q15-Q20):

질문 # 15
Which is an example of using a 'shift-left' approach to optimize password resets?

• A. Train service desk agents to categorize password resets as service requests
• B. Allow users to reset their own passwords using an automated tool
• C. Automatically assign a high priority to password reset requests to resolve them faster
• D. Encourage users to remember or safely record their passwords to reduce the number of password resets

정답：B

설명：
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.

 

질문 # 16
An international e-commerce company is planning to launch a new mobile shopping application. During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

• A. Establish a team of expert developers to revise the initial design
• B. Focus on app performance and security features
• C. Adopt a design thinking approach based on customer and user feedback
• D. Implement a global standard design

정답：C

설명：
The company should adopt a design thinking approach based on customer and user feedback (C). This method, as outlined in the ITIL 4 Specialist: Create, Deliver and Support guide (Section 3.1.3), involves empathizing with users, defining problems, ideating solutions, prototyping, and testing, ensuring the app meets regional preferences while maintaining consistency. It also supports scalability and security by incorporating user needs into the design process. Option A focuses narrowly on technical aspects; option B ignores regional variations; and option D relies solely on expertise without a structured user-centric process.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.3 - Design Thinking in Service Creation.

 

질문 # 17
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

• A. Interview customers about their preferences
• B. Involve many users from every target group in all steps of the design
• C. Use the latest technology capabilities to improve the look and feel of the designed solution
• D. Create realistic user personas based on the gathered user data

정답：D

설명：
The best approach is to create realistic user personas based on the gathered user data (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.3) states: "User personas, developed from data-driven insights, provide a focused representation of target users, enabling tailored design that aligns with their needs and circumstances." This method ensures practicality without overwhelming the process, unlike option A's broad involvement. Option C is a data-gathering step; option D prioritizes technology over user needs. The guide notes: "Personas enhance service design by guiding decisions throughout the value stream." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.3 - User Personas in Service Design.

 

질문 # 18
A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

• A. Encourage cultural diversity without boundaries or constraints
• B. Define and promote a uniform corporate culture across all teams
• C. Ensure that corporate culture fits into the cultural context of the teams
• D. Ensure that diverse team cultures are aligned with the company's values

정답：D

설명：
The manager should prioritize ensuring that diverse team cultures are aligned with the company's values (B).
This approach fosters inclusivity while maintaining a cohesive framework that supports service delivery goals. The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 4.3.2) highlights that effective team management involves aligning diverse cultural perspectives with organizational values to enhance collaboration and service quality. Option A imposes a uniform culture, which may suppress diversity; option C lacks structure, risking inefficiency; and option D adjusts the corporate culture excessively, potentially diluting its integrity.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.3.2 - Team Management and Cultural Alignment.

 

질문 # 19
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

• A. Integrate feedback loops and escalation mechanisms in the workflow
• B. Define and optimize an individual value stream for each team involved in service creation
• C. Enable variance of quality and cost of services
• D. Use comprehensive complex simulations to test the workflow

정답：A

설명：
The company should integrate feedback loops and escalation mechanisms in the workflow (B). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.2.2) explains that effective value stream design requires iterative feedback to ensure quality while maintaining speed, and escalation mechanisms to address issues promptly. This approach allows for continuous improvement and adjustment during service creation, balancing the trade-off between rapid delivery and high standards. Option A creates silos, reducing coordination; option C compromises consistency; and option D, while useful, is a testing method rather than a structural solution. The guide stresses that feedback loops, such as user testing or peer reviews, are essential for optimizing value streams.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.2.2 - Feedback Loops in Value Stream Design.

 

질문 # 20
......

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